Frequently Asked Questions

Everything you need to know about shopping with Ariadné

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

What is your return policy?

Ariadné offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, Ariadné ships to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.

How do I contact customer support?

Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 6:00 PM EST.